What has been our customers experience so far? Here is some of the feedback we received in reponse to our services - whether they had been cost reduction projects with ERA, continuous improvement projects or workshops (for comments on Mission Control workshops please go here):

"Hi Eb, we appreciate your work. Here’s my testimonial: ERA’s expertise and competitive quotes made the difference during our negotiations to get our credit card fees reduced. We thought we had found the bottom (after months of back and forth with our vendor) but ERA proved us wrong, thankfully!"
Thanks, Dean
Dean Kopp | Director, Accounts Receivable

"There are a few things about Eb that are unique. First, Eb has the shortest name of anyone we have ever worked with so simply communicating with him is more efficient. Secondly, he did a great job in evaluating and then negotiating our credit card merchant agreement. Before working with Expense Reduction Analysts, we were deluded into thinking we understood at least the basic intricacies of merchant accounts. It was only after hiring Eb that we realized how little we knew and that it was costing us some serious change. It was obviously in our best interest to hand this project off to someone highly qualified in this field and thus capable of negotiating the best deal on our behalf. Highly recommended, and you get his German accent and efficiency for free!” February 5, 2009 Top qualities:  Great Results, Expert, High Integrity - Seth Nash, Co-Owner Blue Q, hired Eb for Expense Reduction in 2008, and hired Eb more than once (from my LinkedIn profile)

"Eb was a pleasure to work with, he understands the unique needs of a manufacturing organization, and how to incorporate ISO to match those needs. Very Good Job. Thank You!" - Bob DeBruin, VP Operations, Penta-Tech Coated Products, L.L.C.

"Eb really made the entire ISO certification process seem less intimidating and his "coaching" style got everyone on board. Great job!" - Nick Collins , CEO, Penta-Tech Coated Products, L.L.C.

"The work that I’ve done with Eb Schmidt on a one to one basis has been invaluable. I can truly say it’s made more than 100% difference in terms of the way I work with regard to ease of being, efficiency and a confidence that I never had before. My on-going experience has been one of wonder really at what is possible by just the slow but steady expansion in my knowledge and on-going practice of what I have been learning, particularly with various computer programs (I was never very computer literate and started using the computer at the age of forty) and also in a bigger way in how to think about and implement organization so that it creates so much more peace of mind, productivity and simplicity. Eb has worked with me in a very organic way and very particular to my situation which I have really appreciated. Very early on he zeroed in on what my specific needs were when I was quite overwhelmed with my work situation and couldn’t even quite say exactly what the difficulties were. We worked on many levels. Some were very fundamental levels on just knowing about what I can actually do in a program.... "

Judy Fox, Print manager/administrative assistant

Comments from various SPC Workshops:

• The instructor was phenomenal. The hands-on learning was the key...
• The teacher was real good at explaining and had everybody's interest...
• It was really useful, and I enjoyed it...